FAQs

1. ORDER CONFIRMATION

Once your purchase is complete, you will receive a confirmation email containing all transaction details.

2. ORDER TRACKING

  • Once processing begins, you will receive a confirmation email with your order number, shipping details, and a tracking link.

  • Please allow 2-5 business days for your Tracking Number (TKN) to be generated. The TKN will become active once your order is ready for shipment.

3. SHIPPING AND DELIVERY

  • Processing Time: All orders require 2-5 business days of processing time prior to shipment.

  • Estimated Delivery Times:

    • United States: 10-35 business days

    • Europe: 15-40 business days

    • Australia, New Zealand: 15-45 business days

    • Mexico, Central and South America: 20-60 business days

    • Middle East (UAE, Saudi Arabia): 20-40 business days

Important Notes:

  • We are not responsible for delivery failures caused by incomplete, missing, or incorrect shipping addresses.

  • Orders cannot be canceled or modified once they have entered advanced preparation.

  • Unforeseen delays may occur due to weather conditions, customs processing, holiday seasons, or carrier disruptions.

4. REFUSAL OF DELIVERY

If a package is refused by the customer or cannot be delivered after multiple delivery attempts in the destination country, KARTAWA LLC reserves the right to abandon the package, and no refunds will be issued.

5. CUSTOMS AND IMPORT TAXES

Customers are responsible for all applicable customs duties, taxes, and import fees levied by their local government. Please contact your local customs office for details on applicable rates.

6. REFUND POLICY

If your items do not arrive within 60 days, you are eligible for up to a 100% refund of the item value.

  • Note: Products are shipped from our international facilities, so please allow 3-4 weeks for delivery, though faster delivery times are frequently experienced depending on customs processing.

7. ORDER CANCELLATION

Orders can only be canceled within 6 hours of purchase on the same day. Because items are produced on-demand following successful payment, please contact our support team immediately for urgent requests. For full details, please refer to our Return and Refund Policy.

8. ORDER MODIFICATIONS

  • Contact Window: Requests to change order details must be submitted via email within 9 hours of purchase.

  • Incorrect Address: If an address is incorrect and the package has already shipped, we cannot update the address directly. We advise tracking the shipment closely and contacting your local Post Office with your tracking number to request a redirection.

9. BILLING ADDRESS

Billing addresses cannot be modified once an order has been placed. As long as your shipping address is correct, your package will be delivered successfully.

10. ACCEPTABLE CONTENT GUIDELINES

KARTAWA LLC empowers creators worldwide. All user-submitted content must comply with legal standards and respect the rights of others. Content that is hateful, illegal, or infringes on intellectual property rights is strictly prohibited and subject to immediate removal, including:

  • Infringement on copyrights, trademarks, or privacy and publicity rights.

  • Obscene, pornographic, or non-artistic nudity content.

  • Promotion of illegal drug use or excessive violence.

  • Defamatory, harassing, or threatening content.

  • Hate speech or discrimination based on race, ethnicity, national origin, religion, gender, sexual orientation, or disability.

  • Any content encouraging violations of the law.

CONTACT INFORMATION

    • Company Name: KARTAWA LLC

    • Address: 2250 Maple Hill Dr, Fort Collins CO 80524, US

    • Phone: (+84) 338 838 890

    • Email: kartawallc@gmail.com